Refund policy

Authentic Vintage Condition ("As-Is / As-Shown"):
All vintage, rare, and pre-owned toys are sold strictly "As Is, Where Is." Natural aging, light surface wear, patina, minor factory variances, or cosmetic marks already documented in the listing photos and descriptions are inherent characteristics of vintage pieces and do not qualify for return, refund, or exchange. Buyers are strongly advised to inspect all photos and details thoroughly before placing an order.
Mandatory & Unbroken Unboxing Video:
Because vintage collectibles are irreplaceable, any claim regarding transit damage or receiving an incorrect item requires an unbroken, continuous, and uncut unboxing video. The recording must begin before the outer courier bag, seal, or tape is opened, clearly showing the shipping label and the entire unpacking process. Videos with cuts, pauses, off-camera moments, or post-opening footage will result in immediate rejection of the claim without exception.
Strict Reporting Window:
Any transit damage or discrepancy must be reported within 48 to 72 hours of confirmed parcel delivery, accompanied by the uncut video. Inquiries submitted after this timeframe will not be entertained.
Exchanges First (One-of-a-Kind Stock):
Since vintage and antique toys are unique, one-off inventory, direct 1-to-1 replacements are generally impossible. Approved claims will be resolved strictly via an item exchange for any currently available piece in our catalog, with price differences settled via JazzCash or direct bank transfer.
Refunds by Exception Only:
A cash refund (issued via JazzCash or bank transfer) is considered strictly as a last resort, applicable only if an item is proven to have arrived broken during transit and no mutually acceptable replacement item is available in our current stock.